SHIPPING POLICY
SHIPPING POLICY
Shipping cost
The standard shipping rate for smaller orders is 250/-, although it may change from time to time.
Shipping through
We ship all orders using TRAX Courier, Post-Ex Courier, and through Rider.
Shipping address
Please make sure that you have provided the correct and current address for shipping and delivery. But certain items can only be delivered to physical addresses. Items cannot be delivered to security-restricted areas such as military bases.
Shipping time
After an order has been successfully paid and confirmed, you will see the estimated delivery time and cost for shipping on your order confirmation page. You will also receive an order confirmation message that will outline the estimated processing time for your order.
The warehouse may take 1-3 days to process your order. You will receive a message once your order has been shipped; you’ll receive a shipment notification message that will provide you with the estimated delivery time for each package once it is shipped. We will also provide you the tracking number when it is shipped.
In most cases, your order will be delivered within the estimated time of delivery. However, the actual delivery date may be affected by flight arrangements, weather conditions, and other external factors. Please refer to the tracking information for the most updated delivery date.
Issues regarding delivery
If your package has not been delivered or your tracking information shows that your package has been delivered but you have not received it, please contact our customer service immediately and within 15 days of the order date.
We are responsible for safe delivery of products to customers. Replacement will be provided for customers in case of any damage during transit. However, to avoid exploitation of the policy. Customers are required to make a live video of un-boxing the package and the same may be emailed to [email protected] or our WhatsApp Helpline Number 0318-3363789 with a request for replacement.